Senior profile that will provide on-going support for MEMCM/Intune services and will implement service enhancements to the UNICC partners.
Dynamic and versatile resource, with at least 5 years of experience on MEMCM/Intune and good communication skills.

Duties and responsibilities:

• Operate, maintain, and troubleshoot Windows systems within an enterprise-server environment
• Maintain best practices and procedures for patch management, virus management, and operating systems upgrades.
• Active Directory Management, including managing and troubleshooting GPO’s, DNS, and DHCP.
• Perform root cause analysis to troubleshoot system errors and client system issues.
• Define and implement security best practices and hardening of the Windows Server OS and related technologies.
• Build and manage Windows failover clusters.
• Develop and maintain Standard Operating Procedures.
• Perform other duties as required

The resource MUST have the following skills and experience:

• Minimum 6 years’ experience with Windows Server administration in large environments
• Microsoft Server Administration
• PowerShell Scripting

The resource SHOULD have the following skills and experience:

 • Knowledge of a configuration management solution such as SCCM
• Knowledge of monitoring tool such as SCOM
• Good understanding of Directory Services components, such as Active Directory, GPO, FSMO roles, DNS and DHCP
• Provide Incident Management, Problem Management, Service Request Fulfillment support.

Soft skills:

• Have a deep problem-solving background with accompanying troubleshooting skills.
• Be able to work independently as well as collectively within a team.
• Be able to apply critical thinking techniques.
• Be able to effectively communicate with customers and other team members, both orally and in writing.
• Be able to quickly adapt to new situations and a willingness to learn new technologies

Languages:

English – Advanced Level

Desirable certifications:

• Certifications such as MCSA, MCSE, MCP are an advantage
• ITIIL v3 or v4 recommended but not required.

Teleworking Options:

☒ Yes

On-Call requirements:

☒  One week per month (rotation is subject to the number of team members)