Scope of Work / Duties of Consultant:

• Logging service calls and emails in the customer CRM system;
• Escalating user and support service requests when necessary to ensure timely resolution, identifying and employing measures to prevent recurrence of incidents.
• Producing Technical Documentation or User Manuals as required.

The resource MUST have the following skills and experience:

• Graduation from secondary school supplemented by training in IT, preferably with diploma.
• Expert knowledge of English is required (written and verbal).

The resource SHOULD have the following skills and experience:

• Experience in CRM system;
• Good knowledge of the following O365 package.

Soft skills:

• Excellent telephone manners, good interpersonal skills and ability to work under pressure and with minimum supervision.
• Ability to write documentation & and reports.
• Creativity/ ability to find innovative solutions.
• Willingness to learn on the job.

Desirable certifications:

• No certification is required but related certifications are valuable.

Teleworking Options:

☒ Yes, up to 2 days per week.

On-Call requirements:

☒   One week per month (rotation is subject to the number of team members).