Duties and responsibilities:

• Network operational support as part of the network operations team
• Network related incidents, problems, and user requests resolution
• Network devices – new installations and upgrades
• Preventive network tasks (including window maintenances)
• Create and maintain network related procedures and documentation
• Review network equipment logs and alerts, and perform any corrective actions
• Prepare and update technical documentation and configuration templates where needed
• Provide telephone “stand-by” support outside business hours when required.
• Perform other duties when required

The resource MUST have the following skills and experience:

• Good knowledge and experience with networking routing protocols like OSPF and BGP
• Good knowledge and experience with networking switching techniques
• Good knowledge and experience with networking security techniques
• Ability to configure, monitor, and support Palo Alto or Checkpoint Firewalls in HA:
o NAT, IPSec VPNs, URL/application filtering, IPS, policies and inline layers
• Ability to configure, monitor, and support the Cisco ASA and Firepower Firewalls in HA:
o Discovery, Access Control, Security Intelligence, NAT, IPSec VPNs, AVC, URL filtering, SSL
inspection, Intrusion prevention, Malware filtering
• Ability to configure, monitor, and support Cisco AnyConnect with NAC solutions (Cisco ISE or
Microsoft NPS)
• Ability to configure, monitor, and support network infrastructure based on:
o Cisco ACI or NX-OS switches
o Cisco IOS based ISR/ASR routers and Catalyst switches
• Ability to configure, monitor, and support F5 LTM load balancers
• Ability to install and configure web proxy and network tools on Linux based machines
• Ability to perform network traffic packet capture and analysis
• Ability to use scripting and/or programming languages to automate repetitive tasks
• Experience and familiarity with ITIL and/or ISO20000 best practices

The resource SHOULD have the following skills and experience:

• Ability to configure, monitor, and support the F5 APM & ASM modules
• Ability to support and administer Azure and AWS cloud networking components
• Ability to support and administer Cisco DNA with ISE: SD access, underlay protocols (IS-IS, LISP,
VXLAN), 802.1x, TrustSec, Fusion Routers, Provision, Assurance, Stealthwatch

Soft skills:

• Strong analytical and problem-solving skills
• Customer facing experience and oral communication skills
• Ability to write documentation & reports
• Creativity/ ability to find innovative solutions
• Willingness to learn on the job
• Proficient in English

Desirable certifications:

• Checkpoint or Palo Alto training certifications
• Cisco CCNP Enterprise or equivalent
• F5 LTM training certifications

Teleworking Options:

☒ Yes

On-Call requirements:

☒ One week per month (rotation is subject to the number of team members)