Duties and responsibilities:

•Perform database administration tasks of MSSQL and open source databases; 
• Provide day-to-day application support and maintenance for the ICC and partners;  
• Resolve in a timely manner Tier-2 application issues and escalate Tier-3 issues to designated focal points;  
•Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards;  
• Assist in the deployment of tools and in the implementation of processes to assist in operational support;  
• Assist in responding to application-related queries from end users in remote locations;  
• Perform knowledge transfers to Tier-1 and trainings end users on the usage of applications;  

•Assist in the development and in the updating of software applications related documentation, including technical documentation and system reports, attend operational and other meetings;   
• Provide standby and on-call 24×7 support, and work in shifts when requested; 
• Provide other ad hoc support either within your team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full-time basis upon request from the senior management; 
• Perform other duties, as required. 

The resource MUST have the following skills and experience:

• Three to five years of experience in application maintenance and general IT support;  
• Excellent knowledge of Database Management; 
• Minimum of three years of experience administering SQL and Windows; 
• High school diploma 

The resource SHOULD have the following skills and experience:

• Good working knowledge of client/server applications in a Windows environment and .Net applications; 
• Good Working knowledge of Power Platform, Office 365 and SharePoint Online 
• Familiarity with United Nations policy framework for International Public Sector Accounting Standards (IPSAS) or compliant operational concepts and processes; 
• Familiarity with United Nations policy framework for International Public Sector Accounting Standards (IPSAS) or compliant operational concepts and processes.

Soft skills:

• Ability to grasp complex concepts, logical and analytical approach to solving problems; 
• Ability to work under pressure and with minimum supervision; 
• Good interpersonal skills and ability to work in a team of diverse skills; 
• Willingness to improve knowledge and skills and learn new technologies 
• Very good knowledge of English (both written and verbal) is required;
• Knowledge of another official United Nations language is desirable. 

Desirable certifications:

• Certifications and advanced training in Mi9crosoft technologies;
• Certification and familiarity with ITIL concepts and processes.

Teleworking Options:

☒ Yes, up to 2 days per week.

On-Call requirements:

☒  One week per month (rotation is subject to the number of team members)